Payment and Refund Policy

Last updated: 14 August 2026

Payment terms

uvrentoh accepts payment for digital subscriptions, archive access and content licensing through secure South African channels: Visa and Mastercard, instant EFT and ordinary EFT, PayFast, Ozow, SnapScan and PayShap. Standard digital access is R99 per month or R990 per year, and a newsroom licensing seat is R2 499 per year. All prices are in South African rand and include VAT at 15%. Every payment is processed immediately and a tax invoice is issued to the billing details we hold for you.

Refund terms

Because our services are digital, a subscription cannot be refunded once the paid archive has been opened or licensed material has been downloaded. In line with section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online purchase within seven days of the transaction, without reason and without penalty, provided the content has not yet been accessed. Your rights under the Consumer Protection Act 68 of 2008 are not affected. Refund requests must be sent to us in writing at [email protected].

The refund process

• Every request is acknowledged within one working day and assessed within seven working days.
• Approved refunds are paid back to the original card or bank account within 30 days; card reversals usually reflect in five to ten working days, depending on your bank.
• Recurring subscriptions can be cancelled at any time and will run until the end of the period already paid for.
• You can also reach us on +27 21 461 3095, Monday to Friday, 08:00 to 17:00 SAST, or at 2nd Floor, 8 Roeland Street, Cape Town, Western Cape, 8001.

All transactions are carried out in accordance with South African law, and any dispute we cannot settle with you may be referred to the National Consumer Commission.